CONCIERGE & STUDIOS

Direct communication lines

Responding within one business day to all order queries, archival requests, and private studio appointments in Berlin and New York.

24h

response window

2

private studios

100%

tracked dispatch

TRANSMISSION

Initiate an inquiry

Provide your details and order reference for prompt assistance from our concierge team. Studio fitting protocols require 48 hours notice.

DISPATCH PROTOCOL

From warehouse to archive

01
02
03

Order verification

Courier dispatch

Return procedures

Every garment undergoes strict architectural quality checks and secure digital authentication before packaging.

Orders are packed in heavyweight matte containers and shipped via express worldwide carriers with live tracking.

Unclipped archival items are eligible for 14-day returns with instant prepaid shipping label generation.